Head of Operations (f/m/d) - Spain

Permanent employee, Full-time · ES - Madrid

About us
The highly successful InsurTech wefox was founded in Switzerland in November 2014. It successfully operates across Germany, Austria, Switzerland, Spain and Italy. wefox is customer-centric and utilizes an ecosystem of key brokers and insurance companies to meet customer needs of trust and simplification. By combining the most advanced technology with traditional insurance consulting know-how, wefox has already managed to acquire more than 400,000 customers. We are now in phase two of our growth and need to continue to increase scale and improve scalability as we enter additional markets.

You will feel at home in our team, if these company values sound like you:

  1. We make things possible
  2. We are team players
  3. We stay focused
  4. We communicate clearly
  5. We are authentic
Want to find out more? Ask us about these values in your interview!

Responsibilities
  • You lead our operations department at wefox Spain
  • You are responsible for execution, training, performance management, and improvement of Operations and Customer Care
  • You are familiar with the specifics of insurer and broker operations (preferably in Spain) and implement corresponding strategies and processes in our teams
  • You analyze all processes in the day-to-day business, develop key figures and thus facilitate a smooth process in the various teams
  • You ensure that our processes remain scalable and work closely with the Operational Excellence and Transformation team to develop processes - from specification to successful release
  • You lead your employees to encourage maximum performance and dedication
  • You are in constant communication with the Head of Operations of the other countries and create synergies for wefox
  • As an inspiration and role model for the team leaders and staff in your area, you set the direction and create a productive work environment
Qualifications & Skills
  • Proven work experience in the field of insurance or in a management consultancy with insurance focus
  • You are well versed with the needs of insurance brokers and pooler structures
  • You have already had staffing responsibilities in your previous roles and are familiar with various personnel management methods
  • Entrepreneurship, outstanding analytical and communication skills and assertiveness
  • You like challenges and approach them proactively and well structured
  • You speak both Spanish and English fluently

What we offer
Now, we’ve gotten to the fun part, the part where you get to brag about your company, those perks your friends are so jealous of! Here are some of them:

  • Flexible working hours including some days remote option
  • Health insurance
  • 26 working days of vacation + 24 y 31 December  
  • Discounted gym membership (Gymforless)
  • 50% of your public transport costs paid by the company
  • A stack of the most modern technologies and working gadgets
  • Free coffee, fruit, and snacks, because we need fuel!
  • Company merch and tees. There is no better way to get your company name out there than by arming your team with branded goodies!
  • Several company benefits – grants for public transport tickets, training, and coaching
  • Oh, and did we mention our sunny terrace, foosball, and a massive ping pong table?
If you love a less-formal work environment, flexible paid time off, competitive compensation and benefits offering - and have an engaging attitude, get in touch, we want to meet you!

Your contact person for this opening is Martina Iljic

Your application

Thank you for considering a career at wefox. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@wefox.com.

Please include the following into your application:

  • CV
  • Cover letter including your salary expectations & possible starting date
  • Contact Information

  • Skills / knowledge / memberships (Optional)
  • Letters of recommendation and certificates (Optional)
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